Reference

Read These Terms Before You Open an Account

These terms set out what you agree to when you access aa120 — how your account works, what we expect from you, and what you can expect from us.

Account holder rulesbKash, Nagad, Rocket wallet conditionsEligibility by regionAccount suspension groundsHow to raise a dispute
aa120 Read These Terms Before You Open an Account
HOW WE OPERATE

How aa120 Applies These Terms

These terms are not just a formality. They are the framework we use to keep accounts fair and consistent — for every person who deposits via bKash, joins a live table, or places a cricket bet. When we enforce a term, we follow the same process every time, and we tell you why. Here is what that looks like in practice.

Account Security

We apply identity checks at registration and again at withdrawal. Your account credentials must stay private — any breach reported to us is investigated before further withdrawals are processed.

Wallet Verification

Deposits sent via bKash, Nagad, or Rocket must come from a wallet registered in your own name. Mismatched wallet details trigger a manual review before funds are credited to your account.

Term Updates and Notice

When we revise these terms, the updated version is posted here immediately. We do not send individual notices for every edit, so we encourage you to check this page periodically.

Dispute Handling

Raise a dispute through live chat or email with your account ID attached. We review each case against the terms in force at the time of the event and respond with a clear explanation.

TERMS HELP CONTACT

Reach Us About Any Terms Query

If something in these terms is unclear, or if you want to dispute a decision made under them, our support team is the right place to start. We handle account-specific queries — including wallet disputes involving bKash, Nagad, or Rocket transactions — through direct contact channels. Give us your account reference and the detail of your question so we can respond specifically.

Live Chat Open the chat widget from any page on aa120. Available for account and terms queries. Have your registered account details ready for faster handling.
Email Support Write to our support address with your account ID and a clear description of the terms issue. We aim to respond to every message in the order it is received.
Account Help Centre Check the Help section inside your account dashboard for answers to the common terms questions — including wallet limits, account suspension steps, and dispute paths.

Common Questions About These Terms

These are the questions we hear most from people going through the terms for the first time. If yours is not covered here, the live chat team can walk you through the specific clause.

Access and eligibility depend on your local law and the region you are in. These terms apply to your use of the account, but it is your responsibility to confirm that access is permitted where you are.

No. Each person may hold one account only. Duplicate accounts are a breach of these terms and may result in suspension of all related accounts and review of any associated wallet transactions.

If we suspend your account under these terms, we will contact you through your registered details. Funds held in your account wallet at the time of suspension are subject to our review process before any return is considered.

We post all updates directly on this page. The revised terms take effect as soon as they are live. Checking this page before you deposit or play is the straightforward way to stay current.

Contact us via live chat or email with your account ID and a description of the decision you are disputing. We review every dispute against the terms active at the time and provide a written explanation.

The same account terms apply regardless of whether you deposit via bKash, Nagad, or Rocket. Wallet-specific conditions around name-matching and verification are set out in the details section of this page.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.