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Understand Your Rights Before You Open an Account

These legal terms set out how aa120 operates, what you agree to when you create an account, and how your rights and obligations are defined under the conditions we publish.

Account Terms ApplyBangladesh Access Subject to Local LawbKash, Nagad, Rocket Conditions IncludedPolicy Updates NotifiedContact Available for Queries
aa120 Understand Your Rights Before You Open an Account
LEGAL CONTACT PATHS

Reach Us About Any Policy Question

If a clause in our terms is unclear, or if you need to request a formal record of how your account data has been handled, our support team can walk you through the process. We handle legal queries separately from general account help — flag your message as a legal or policy matter so it reaches the right team without delay.

Team online

Live Chat

Open the chat window from your account dashboard and mark your message as a legal query. A policy-trained agent will pick it up directly.

Email Support

Send your legal or policy question to our support email address listed in the account help section. Include your registered account ID for faster handling.

Account Help Centre

The Help Centre inside your account holds the current published version of all policies, including updates. Check there first before submitting a query.

HOW WE HANDLE YOUR ACCOUNT

Security, Data and Account Integrity at aa120

We keep account data, payment records and session logs only for as long as operationally or legally necessary. Your bKash, Nagad or Rocket wallet details are not stored on our servers after a transaction completes — they pass through the payment provider's own secure channel. You can request a summary of the data we hold on your account by contacting support and verifying your identity through the OTP step we send to your registered mobile number.

Data Retention

Account records are kept only as long as required. When retention is no longer needed, data is removed from active systems according to our deletion schedule.

Cookie Policy

We use session cookies to keep your login active across pages and analytics cookies to improve the account flow. You can manage cookie preferences from your browser settings.

Account Security

Every login triggers an OTP to your registered mobile number. If you did not request a login, contact support immediately and we will lock the account within minutes.

Change Requests

To update your registered details — mobile number, wallet address or account name — verify through the OTP step first, then submit the change via the account settings page.

Common Legal Questions We Hear

These are the questions we receive most often about our legal terms, account conditions and data rights. If your question is not here, the account Help Centre or our support chat will have a direct answer for you.

Whether you can access aa120 depends on the laws that apply in your location and the eligible regions we support at any given time. We advise you to check your local law before opening an account.

Your wallet number is used only to process the transaction via the payment provider's channel. We do not store bKash, Nagad or Rocket credentials on our servers after the transfer is confirmed.

Contact support via live chat or email, flag the message as a data request, and complete the OTP verification we send to your registered mobile. We will respond with your account data summary.

Yes. Reach out to support and request account closure. We will process the closure and remove personal data from active systems once any outstanding balance is settled and the retention period ends.

If we update our terms and you do not agree with the changes, you should stop using the service and contact support to close your account. Continued use after the notified effective date means you accept the update.

Mark your support message as a legal or compliance query. Policy-trained staff handle these separately from standard account questions, so flagging it correctly gets you a faster, more relevant response.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.